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Effective monitoring is not just about detecting outages, it is about knowing exactly when an outage is resolved and systems are back online and operating normally. Building on our ongoing enhancements to system visibility, including updates outlined in our CMDC statuses overview, we are introducing location online notifications and AC power recovery alerts to MarketSpark’s Command Center.
These enhancements ensure customers receive confirmation when a monitored location is fully operational again.
New: Location Online Notifications and Power Status Alerts
This update introduces return-to-normal alerts that notify users when issues at a location have been resolved.
Location Online Notifications
Users can now receive online notifications when a location transitions from offline to online.
This indicates:
- Connectivity has been restored
- Devices and lines at the location are reporting normally
AC Power Recovery Alerts
Users can also enable power recovery alerts when a site transitions from battery backup (DC) back to standard AC power.
This confirms:
- The system is receiving normal AC mains power
- Devices are no longer running on backup power
Complete Lifecycle Monitoring for Locations
Previously, MarketSpark Command Center notified users when a location went offline and/or a power source switched from AC to battery backup (DC). With this enhancement, users are now notified when a location comes back online and/or power is restored to AC.
This creates a complete incident lifecycle view, from disruption through resolution.
These capabilities have already been available to API-integrated customers, and are now accessible directly within the Command Center interface.
Benefits of Device Online and Power Recovery Notifications
These additional notifications are designed to improve operational awareness and reduce manual monitoring.
- Reduce Uncertainty in Site Monitoring: Teams no longer need to manually check whether a site is back online.
- Improve Confidence in Uptime Recovery: Automated alerts confirm that systems are stable and operational.
- Eliminate Unnecessary Follow-Up: Support teams and customers can avoid redundant status checks and escalations.
- Strengthen Remote Monitoring Efficiency: Ideal for organizations managing distributed infrastructure and remote locations.
Improved Uptime Monitoring and Alerting
With these enhancements, MarketSpark Command Center provides a more complete approach to uptime monitoring alerts. This ensures customers always know the true status of their locations without manual verification.
See Command Center in Action
Command Center is more than a monitoring dashboard. It is a proactive support and connectivity assurance system designed for organizations that cannot afford downtime.
If you would like a brief walkthrough tailored to your operational needs, our team is ready to help.
Frequently Asked Questions
Online notification alerts users when a monitored location transitions from offline to online, confirming that connectivity and system functionality have been restored.
A power recovery alert notifies users when a location’s power source switches from battery backup (DC) back to normal AC mains power, indicating that the site has returned to stable operation.
Previously, MarketSpark Command Center only notified users when issues occurred, such as outages or power loss. These new alerts notify users when those issues are resolved.
Users can enable these notifications in the Notifications settings via the user avatar within MarketSpark Command Center, and enable Online Notifications for Location or Power.
No additional configuration is required beyond enabling the notification checkboxes. Once enabled, alerts are automatically triggered when conditions return to normal.