FAQs

• What carriers do you support?

  All the major carriers: Verizon, T-Mobile, AT&T, Century Link, etc

• What types of lines do you replace?

  MarketSpark specializes in replacing life safety systems like fire alarms, security systems, elevators, call boxes, POS systems, fax and voice. But we not only replace lines we help with new builds by setting up new locations with wireless from the get go.

• Can you handle any number of locations or lines?

  Yes. We currently have clients with thousands of locations and tens of thousands of lines across the entire country. We were purpose built to scale for enterprises.

• Are POTS replacement solutions “plug and play?”

  Wireless is a superior solution to wireline for redundancy, lower cost and future proofing but anyone who tells you POTS over LTE is “plug and play” is not being transparent with you. There are a multitude of factors that need to be consider in order to deliver a viable solution including signal strength, peripheral communication protocols and inside wiring. MarketSpark focuses exclusively on POTS over LTE solutions so we’ve developed an industry-leading use case library to insure we have a solution to address your unique requirements.

• What if the signal strength from my wireless provider is poor?

  MarketSpark is a carrier agnostic solution which runs on multiple carriers and communications paths. Prior to implementation, we evaluate the quality of the signal coverage from all carriers at your sites to ascertain which approach will provide the best signal strength and deliver maximum redundancy for your business requirements.

• What does it mean to be a managed service?

  Unlike other vendors, MarketSpark takes care of everything. There are no upfront costs, all hardware, software and 24/7 service and support is included in one low cost.

• Does MarketSpark handle all my billing?

  Yes. For clients with locations across the country requiring multiple carriers, MarketSpark becomes your single vendor managing all your lines across all carriers.

• What is a MFVN provider?

  Yes, MarketSpark is a managed facilities-based voice network (MFVN) provider that delivers traditional telephone service via a loop start analog telephone interface. MFVNs are interconnected with the public switched telephone network (PSTN) and provide dial tone to end users. We provide customer premises equipment (CPE) that provide POTS Replacement solutions.

  MarketSpark is responsible for the following:

  (a) Manage and maintain their network to ensure end-to-end service quality and reliability from the service subscriber location to the PSTN or other MFVN peer network

  (b) Provide a service that is functionally equivalent to traditional analog phone service with respect to dialing, dial plan, call completion, carriage of voice signals and protocols, and loop voltage treatment

  (c) Provide real-time transmission of voice signals that carry FAX, data, Point of Sale (POS), burglar alarm and fire alarm system formats unchanged

  (d) Provide both professional installation and subscriber information.

  (e) Have major and minor disaster recovery plans to address both individual customer outages and widespread events.