Project Management
Whether it’s 1 site or 1,000, we manage your deployment like it’s our own.
Expert Execution from Start to Finish
Take the stress out of complex rollouts and multi-site deployments. Our experienced project managers oversee every phase, ensuring a smooth, on-time, and on-budget delivery.
Dedicated Project Manager
Your single point of contact who keeps everything moving and everyone aligned.
Clear Planning & Coordination
We create detailed project roadmaps, define scope, and align timelines with your business needs.
Vendor & Team Management
We coordinate all stakeholders—from technicians to third-party vendors—to streamline execution.
Real-Time Visibility
Track progress through live dashboards, milestone check-ins, and transparent reporting.
Proactive Risk Management
We anticipate roadblocks and resolve issues before they impact your timeline.
Scalable Solutions
Whether you’re launching in phases or nationwide all at once, our project framework adapts to your rollout size and pace.
Frequently Asked Questions
To help prepare for a successful installation, we suggest answering a couple of questions. These questions will help ensure that fundamental requirements are met prior to the technician arriving at the site.
Where is the equipment being mounted? MarketSpark equipment requires approximately (15.748” H x 11.811” W x 7.086” D) of space for mounting on a backboard within the network/telco room.
Is there a permanent power source available? Ensure permanent power for the device is available within 5ft of the desired equipment mounting location.
Will the technician be allowed onsite? Full review of site access requirements: Certificate of Insurance (If required), Security Measures, PPE Measures, etc.
Who will be the primary onsite contact for the technician? Proper site contacts will be available to assist with any issues on the day of installation. (Site access issues, Incremental scope, Line discrepancy problems, etc.)
To centralize all this information, your assigned MarketSpark Customer Success Manager will provide a Site Information Template to help gather/confirm all these details prior to dispatching a technician.
Two basic timelines can be expected. MarketSpark allots 90 minutes for equipment installation. If cutovers are to be completed, an additional 60 minutes is allotted to the time on site. Variability will be dependent on travel times, site access, and troubleshooting.
If our technicians require more time onsite due to incremental changes in scope or troubleshooting, beyond MarketSpark’s predefined scope, additional approval from the customer or designated decision maker is required. These charges will be based on time and material costs.
Yes, it is important to ensure we have proper site access, the ability to locate the correct telco room, and someone present who can provide any additional approval requirements that may arise.
Once an agreement has been signed, your sales rep will coordinate a handoff with the Service Delivery team. Once the account has been assigned, a MarketSpark Customer Success Manager will initiate our Onboarding process to collect the pertinent information and to review the process and next steps.
MarketSpark’s standard scope of work includes mounting of MarketSpark equipment, connection to power, assessment of cellular signal, and testing for dial tone. If requested, cutover of pre-existing inside wiring and testing of end peripherals may also be performed. Please note, cutover and testing for life safety applications (fire and burglar alarms) must be performed by your preferred alarm vendor.
Please note, if cellular signal challenges exist at the installation location, an antenna may be required (less than 5% of install scenarios), which would be performed during a follow-up visit.
Will there be line and equipment testing?
MarketSpark technicians are always required to confirm power, test for dial tone at all ports, and complete test calls from the MarketSpark equipment. If cutover is in scope, our technicians will also test end peripherals based on accessibility on-site.
All technicians will be required to take images of the newly installed equipment, check out with a MarketSpark Install Support Representative, and complete an exit survey.
What happens when an installation is unsuccessful?
If an installation is not successful in the original allotted time frame, your assigned MS Customer Success Manager will contact you for the next steps. Next steps include approval of additional time on site for troubleshooting or rescheduling for a secondary visit once the proper solution has been identified.
How will I manage my lines of service?
Once an installation has been completed, the MarketSpark Customer Success Manager assigned to your account will request the names, titles, and phone numbers of the people who should access and set up each account. You will then receive a portal-generated email prompting you to sign. Demonstrations are also available on request.
Will I be notified if my services go out?
Once an installation has been completed successfully, MarketSpark will monitor your services for any outages. You can sign up to be notified when your services see a status change, learn more here: https://support.marketspark.com/hc/en-us/articles/27752615379732-Notifications
Who do I reach out to with billing questions?
For new orders/requests, please contact your sales representative directly for assistance. For questions regarding your bill, please contact accounting@marketspark.com.
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