Increased Capabilities and Enhanced Features Offer Total Control of Supported Lines
MarketSpark, the industry leader in enterprise POTS replacement solutions, continues to raise the bar. The company has not only developed a turnkey service for installing 5G-ready wireless equipment nationwide that delivers immediate ROI, but it has also added a new layer of technology to simplify management across all lines and services.
The result is the MarketSpark Command Center, an anytime, anywhere SaaS monitoring platform that gives users unmatched visibility and control over their wireless services. Through the Command Center, organizations can view and track performance while using actionable insights to keep their business running 24/7.
Recent upgrades make this platform even more powerful. The improved interface now offers easier navigation, faster access to information, and a more intuitive experience for managing projects or requesting support. Consequently, customers gain greater confidence and control in maintaining their connected infrastructure.
Why This Matters
Since the early days of telephone service, critical business lines such as fire and security alarms, elevators, blue-light phones, panic buttons, fax machines, security gates, and POS systems have all relied on analog copper connections. These connections are commonly known as POTS, or plain old telephone service.
However, this outdated service offered little more than basic connectivity. There was no visibility into line status, no way to monitor performance proactively, and no option to generate meaningful reports. In addition, the costs remained high while the value stayed low.
MarketSpark set out to change this reality. As a result, the new Command Center delivers modern functionality, advanced insights, and easier management for enterprises that depend on reliable communications every day.
What the Command Center Offers
- Dashboard Overview: Provides a quick view of all supported lines and their current status.
- Location Reports: Allows users to upload and share site surveys and installation summaries for each location.
- Organization Reports: Enables project tracking and action logs for every site.
- Location Details: Displays the real-time status of each serviced line by location.
- Call Log Reports: Lets users export the full history of inbound and outbound calls for individual lines.
- User Controls: Supports permission-based management for enhanced security.
- Enhanced Support: Includes a dedicated MarketSpark support line and email alias for customers.
- Support Requests: Allows ticket generation directly from the platform for priority service and faster response times.